Senior managers deal with a number of organizational concerns and issues as a result of the market rapid growth. They include; market pressure, weak integration as a result of multiple site development of operations, lack of clarity about decision-making, poor communication and the resulting unmet expectations about leadership decisions.
Over the years I saw production managers, quality control experts, HR specialists and others in this field adopt the quick fix method to deal with this, namely measurement. Measurement isn’t enough. When you focus on measurement alone as a means of initiating and managing change you miss 75% of what’s required to bring about purposeful, quality-driven improvements. We all know that we’re in a knowledge-based economy but Deming referred to “Profound Knowledge” meaning we need to understand how people think, how they learn, the system in which they work and finally, we need to establish some form of measurement to monitor the shift. This requires more than measurement alone.
Quality is never about things. It’s about people. It’s especially about how people think, how they feel and how they perceive the system in which they work. Think about it! If you, the leader of your group, are discouraged from expressing your real concerns about work and how people (especially your boss) behave, what happens to your concern, irritation, worry or anger? Do your feelings go underground? If so they are bound to pop up somewhere as a quality issue. Ask yourself, “How do I deal with the concerns of my people?” and “How do I deal with difficult conversations with peers, direct reports or with my boss?” All of this impacts quality.
So why the fuss about quality and leadership? The most important thing to remember is that quality improvements in the human sense depend on good communication. While quality is the responsibility of all levels in the organization, the environment for quality to flourish needs to be set by senior management. Without effective communication and clarity of business priorities and goals, quality suffers. The best way to do this is to bring people together so they can explore creative ideas about quality initiatives at all levels. A good way to improve the relationship between the team members and pass the right motivational message to all of them is to have events with motivational speeches, where they can socialize with each other and hear the message you want for the company. If you’re looking for a professional to help you with this, check Richard Jadick.
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